Agenda

Monday, July 15

5:00pm–5:45pm
Keynote Session

The AI Playbook: How to capitalize on machine learning

5:00pm–5:45pm
Keynote Session
American Express Theatre
The AI Playbook: How to capitalize on machine learning
View the presentation slides here. The greatest tool is often the hardest to use. Machine learning is the world’s most important general-purpose technology – but it’s notoriously difficult to launch. Outside of Big Tech and a handful of other leading ...
Eric Siegel

Eric Siegel

Founder/CEO of Gooder AI and Founder of Machine Learning Week
Gooder AI

Tuesday, July 16

8:30am–9:15am
Keynote Session

The state of commerce: Key trends and future predictions

8:30am–9:15am
Keynote Session
American Express Theatre
The state of commerce: Key trends and future predictions
View the presentation slides here. The retail industry has undergone significant changes in recent years, with the rise of e-commerce, mobile commerce, and social commerce disrupting traditional retail models. In this session, Publicis Chief Commerce ...
9:15am–9:45am
Keynote Session

Consumer trends 2025 and beyond: Consumer insights inform valuable strategies for retailers

9:15am–9:45am
Keynote Session
American Express Theatre
Consumer trends 2025 and beyond: Consumer insights inform valuable strategies for retailers
Know your consumers and stay ahead of lifestyle and purchasing shifts with unrivaled insight into the way they’ll think, feel and behave for years to come. Join American Express’s SVP, Global Analytics, Data & Marketing, Jacob King and Levi Strau ...
Katherine Cullen

Katherine Cullen

Vice President, Industry and Consumer Insights
National Retail Federation
Jacob King

Jacob King

SVP, Global Analytics, Data and Marketing
American Express
10:30am–11:00am
Keynote Session

The evolution of customer engagement with GenAI

10:30am–11:00am
Keynote Session
American Express Theatre
The evolution of customer engagement with GenAI
Artificial Intelligence (AI) is reshaping retailers’ relationships with their customers, delivering personalized experiences at scale and driving growth. Deepen your understanding of the role of GenAI across the customer engagement lifecycle and its ...
Meera Bhatia

Meera Bhatia

President, TechStyleOS and COO, Fabletics
TechStyleOS, Fabletics
12:45pm–1:15pm
Keynote Session

AI leadership and strategies in retail

12:45pm–1:15pm
Keynote Session
American Express Theatre
AI leadership and strategies in retail
The rapid advancements in AI technology over the past two years are leading to growth in potential AI use cases for retailers, supporting a variety of business functions. These new capabilities create tremendous opportunities to improve customer enga ...
Glenn Allison

Glenn Allison

Vice President, IT Applications Development
Tractor Supply Company
Christian Beckner

Christian Beckner

Vice President, Retail Technology & Cybersecurity
National Retail Federation
1:15pm–1:45pm
Keynote Session

The role of strategic investing in guiding innovation and getting retailers into the investment game

1:15pm–1:45pm
Keynote Session
American Express Theatre
The role of strategic investing in guiding innovation and getting retailers into the investment game
This panel discusses the recent trend in strategic investing wherein retailers invest in start-up businesses. It answers questions, such as: why is it that large retailers from Walmart to Dollar General and Kroger are making investments in start-ups ...
Ram Rampalli

Ram Rampalli

Vice President, New Ventures & Growth
Walmart Global Tech
3:15pm–3:45pm
Keynote Session

Reaching consumers in a fragmented ecosystem: A conversation with Sur La Table VP & GM of Ecommerce, Rachel Frederick

3:15pm–3:45pm
Keynote Session
American Express Theatre
Reaching consumers in a fragmented ecosystem: A conversation with Sur La Table VP & GM of Ecommerce, Rachel Frederick
One of the keys to great customer service is a seamless order-to-delivery experience. Find out how Sur La Table is successfully unlocking in-store inventory and reaching customers outside of its ecosystem while navigating the trade-offs between speed ...
3:45pm–4:15pm
Keynote Session

The Shrinking Divide between technology, digital, and marketing leaders

3:45pm–4:15pm
Keynote Session
American Express Theatre
The Shrinking Divide between technology, digital, and marketing leaders
A notable leadership transformation is underway as information technology, digital/ecommerce, and marketing teams find themselves working together more closely, and in some respects now have overlapping roles and responsibilities. Leaders across thes ...

Wednesday, July 17

8:30am–9:00am
Keynote Session

Looking toward a post-app future: How empathic AI agents will take real-world action on consumers’ behalf

8:30am–9:00am
Keynote Session
American Express Theatre
Looking toward a post-app future: How empathic AI agents will take real-world action on consumers’ behalf
Business futurist Kate Ancketill will explore the impact of AI agents on tomorrow's consumers and how their changing behavior will impact all retail channels. She'll describe scenarios to help retailers envisage pathways to adaptation in a fast-chang ...
9:00am–9:30am
Keynote Session

AI revolution at Walmart: Navigating the present and future of conversational tech in retail transformation

9:00am–9:30am
Keynote Session
American Express Theatre
AI revolution at Walmart: Navigating the present and future of conversational tech in retail transformation
For years—long before it came to dominate the headlines—Walmart has been on a journey to harness the power of Artificial Intelligence. Today, AI is embedded across Walmart’s business—from how it flows its inventory across its network so it’s closer t ...
Desi Gosby

Desi Gosby

Vice President, Emerging Technology
Walmart Global Tech
11:00am–11:30am
Keynote Session

Too Many Chiefs? How overlapping C-suite roles & functions are undermining productivity, transformation, & profitability

11:00am–11:30am
Keynote Session
American Express Theatre
Too Many Chiefs? How overlapping C-suite roles & functions are undermining productivity, transformation, & profitability
A new study reveals the detrimental impacts on organizations and employees from overlapping C-Suite roles, departments, and functions. Lack of clarity in responsibilities and decision-making authority are causing alarming levels of frustration and ha ...
11:30am–12:00pm
Keynote Session

Social commerce trends and predictions

11:30am–12:00pm
Keynote Session
American Express Theatre
Social commerce trends and predictions
In the near-term future, social commerce envisions the seamless integration of shopping within social media platforms, employing advanced AI for personalized recommendations and interactive experiences. Social commerce is evolving into a dynamic spac ...
Poonam Goyal

Poonam Goyal

Sr Ecommerce & Retail Analyst
Bloomberg Intelligence
1:00pm–1:30pm
Keynote Session

Balancing innovation and ethics: Navigating responsible AI in retail

1:00pm–1:30pm
Keynote Session
American Express Theatre
Balancing innovation and ethics: Navigating responsible AI in retail
Retail is undergoing a transformative shift driven by AI and Data. In this session we will review how ethical AI lays the foundation for successfully navigating this shift.
Kathy Baxter

Kathy Baxter

Principal Architect, Ethical AI Practice
Salesforce
1:30pm–2:00pm
Keynote Session

Retail revolution: Enhancing customer experiences through digital channel optimization

1:30pm–2:00pm
Keynote Session
American Express Theatre
Retail revolution: Enhancing customer experiences through digital channel optimization
In today's competitive retail environment, optimizing digital channels is crucial for growth and customer retention. This panel will bring together retailers and retail experts to discuss the latest trends and effective strategies in digital channel ...