Agenda

Tuesday, July 16

8:30am9:15am

The state of commerce: Key trends and future predictions

8:30am9:15am
Palos Verdes Ballroom
The retail industry has undergone significant changes in recent years, with the rise of e-commerce, mobile commerce, and social commerce disrupting traditional retail models. In this session, Publicis Chief Commerce Officer, Jason “Retailgeek” Goldbe ...
9:15am9:45am

Consumer trends 2025 and beyond: Consumer insights inform valuable strategies for retailers

9:15am9:45am
Palos Verdes Ballroom
Know your consumers and stay ahead of lifestyle and purchasing shifts with unrivaled insight into the way they’ll think, feel and behave for years to come. Join American Express’s SVP, Global Analytics, Data & Marketing, Jacob King and Levi Strau ...
Katherine Cullen

Katherine Cullen

Vice President, Industry and Consumer Insights
National Retail Federation
Jacob King

Jacob King

SVP, Global Analytics, Data and Marketing
American Express
10:30am11:00am

The evolution of customer engagement with GenAI

10:30am11:00am
Palos Verdes Ballroom
Artificial Intelligence (AI) is reshaping retailers’ relationships with their customers, delivering personalized experiences at scale and driving growth. Deepen your understanding of the role of GenAI across the customer engagement lifecycle and its ...
12:45pm1:15pm

AI leadership and strategies in retail

12:45pm1:15pm
Palos Verdes Ballroom
The rapid advancements in AI technology over the past two years are leading to growth in potential AI use cases for retailers, supporting a variety of business functions. These new capabilities create tremendous opportunities to improve customer enga ...
Christian Beckner

Christian Beckner

Vice President, Retail Technology & Cybersecurity
National Retail Federation
1:15pm1:45pm

The role of strategic investing in guiding innovation and getting retailers into the investment game

1:15pm1:45pm
Palos Verdes Ballroom
This panel discusses the recent trend in strategic investing wherein retailers invest in start-up businesses. It answers questions, such as: why is it that large retailers from Walmart to Dollar General and Kroger are making investments in start-ups ...
Ram Rampalli

Ram Rampalli

Vice President, New Ventures & Growth
Walmart Global Tech
3:15pm3:45pm

Reaching consumers in a fragmented ecosystem: A conversation with Sur La Table VP & GM of Ecommerce, Rachel Frederick

3:15pm3:45pm
Palos Verdes Ballroom
One of the keys to great customer service is a seamless order-to-delivery experience. Find out how Sur La Table is successfully unlocking in-store inventory and reaching customers outside of its ecosystem while navigating the trade-offs between speed ...
3:45pm4:15pm

The Shrinking Divide between technology, digital, and marketing leaders

3:45pm4:15pm
Palos Verdes Ballroom
A notable leadership transformation is underway as information technology, digital/ecommerce, and marketing teams find themselves working together more closely, and in some respects now have overlapping roles and responsibilities. Leaders across thes ...