Agenda

View the presentation slides here. The retail industry has undergone significant changes in recent years, with the rise of e-commerce, mobile commerce, and social commerce disrupting traditional retail models. In this session, Publicis Chief Commerce ...

Know your consumers and stay ahead of lifestyle and purchasing shifts with unrivaled insight into the way they’ll think, feel and behave for years to come. Join American Express’s SVP, Global Analytics, Data & Marketing, Jacob King and Levi Strau ...

Artificial Intelligence (AI) is reshaping retailers’ relationships with their customers, delivering personalized experiences at scale and driving growth. Deepen your understanding of the role of GenAI across the customer engagement lifecycle and its ...

The rapid advancements in AI technology over the past two years are leading to growth in potential AI use cases for retailers, supporting a variety of business functions. These new capabilities create tremendous opportunities to improve customer enga ...

This panel discusses the recent trend in strategic investing wherein retailers invest in start-up businesses. It answers questions, such as: why is it that large retailers from Walmart to Dollar General and Kroger are making investments in start-ups ...

One of the keys to great customer service is a seamless order-to-delivery experience. Find out how Sur La Table is successfully unlocking in-store inventory and reaching customers outside of its ecosystem while navigating the trade-offs between speed ...

A notable leadership transformation is underway as information technology, digital/ecommerce, and marketing teams find themselves working together more closely, and in some respects now have overlapping roles and responsibilities. Leaders across thes ...