White Papers

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5 Ways to Reward the Modern Loyalty Program Member

This white paper shares the top 5 results of a study asking 1,000 U.S. consumers what they look for most in a loyalty program.

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Super Charge Retailer Success

Gain a competitive edge with communication technology and AI-enhanced productivity; this Fusion Connect white paper explores the use of modern Unified Communications technology in the retail environment, including considerations for working within the Microsoft ecosystem and Teams, and capturing early success with AI adoption.

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Retailer Playbook for Improving CX with an Ai-Driven Solution

Dive into this playbook to learn how you can use digital solutions and artificial intelligence (AI)-powered capabilities to deliver better customer experiences and add to your bottom line. 

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The Cost of Retail Returns

Insider Secrets on How Top Retailers Are Mastering Returns Efficiency: Discover the retail industry's top returns management challenges and strategies through our Cost of Retail Returns Spring 2023 Survey Report. Based on direct surveys with 500 prominent US-based retailers, this report offers actionable insights, emerging trends, and practical strategies to optimize returns processes, reduce costs, and enhance financial outcomes.

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Road to Data-Driven Retail

Fast-tracking your growth with best-practice data strategies.

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From Welcome to Winback: A Mobile Marketing Lookbook of Lifecycle Campaigns

In this guide, you’ll learn from brand names about how they built their mobile marketing strategy. 

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Generating Happy Customers with Juniper AI Driven Enterprise Solutions

Juniper AI-Driven Enterprise solutions give retailers reliable wired, wireless, and WAN connectivity, location-based services, and asset tracking that enables them to deliver great experiences regardless of when, where, or how the customer shops. 

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Meet Laivly

Discover how Laivly's generative AI and enterprise automation solution is built especially for contact centers and their unique needs and challenges.

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Multi-Vendor Marketplaces: The Evolution of Retail Commerce

A white paper discussing how online marketplaces present a growth opportunity for retailers by leveraging the network effects of multi-sided commerce to power the growth of digital retail. 

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Measuring the Key Factors Behind eCommerce Growth: 2023 Enterprise Marketplace Index

The Enterprise Marketplace Index analyzes the strategies that power eCommerce growth for retailers across the globe, using the industry's largest analysis of third-party marketplace and dropship data. 

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Retail executives see clear value in better imagery.

With the power to help retailers overcome their image creation challenges and address consumer expectations for context-rich imagery, retailers are increasingly buying into CGI and 3D imagery to meet their needs. 

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Modern Commerce Made Secure, How to improve business outcomes with better and stronger security from Palo Alto Networks

Read this white paper to learn more about how Palo Alto Networks solutions across network, cloud, and security operations help retailers deal with a constantly evolving attack surface while driving operational efficiency through artificial intelligence (AI) and machine learning (ML).

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Evolution of Commerce.

Customers’ Priorities are Changing. Are You Keeping Up

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Generative AI for the Enterprise: The 5 Capabilities Businesses Need for Optimum Impact

Learn how Generative AI for the enterprise helps brands create efficient and effective messages at scale to drive marketing-enabled growth.

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Advancing Personalized Retail: Maximizing Customer-Centricity with Privacy Preserving Analytics

This white paper provides a comprehensive overview of privacy-preserving analytics, providing retailers with the knowledge to implement this strategic approach to data analysis.

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2023 State of in-session marketing report

With consumer attention shrinking and privacy regulations rising, 98% of retailers are concerned with converting anonymous visitors. Are you one of them? Download this hot-off-the-press ecommerce report for more insights.