Agenda

Wednesday, July 17

8:30am9:00am

Looking toward a post-app future: How empathic AI agents will take real-world action on consumers’ behalf

8:30am9:00am
Palos Verdes Ballroom
Business futurist Kate Ancketill will explore the impact of AI agents on tomorrow's consumers and how their changing behavior will impact all retail channels. She'll describe scenarios to help retailers envisage pathways to adaptation in a fast-chang ...
9:00am9:30am

AI revolution at Walmart: Navigating the present and future of conversational tech in retail transformation

9:00am9:30am
Palos Verdes Ballroom
For years—long before it came to dominate the headlines—Walmart has been on a journey to harness the power of Artificial Intelligence. Today, AI is embedded across Walmart’s business—from how it flows its inventory across its network so it’s closer t ...
Desi Gosby

Desi Gosby

Vice President, Emerging Technology
Walmart Global Tech
11:00am11:30am

Too Many Chiefs? How overlapping C-suite roles & functions are undermining productivity, transformation, & profitability

11:00am11:30am
Palos Verdes Ballroom
A new study reveals the detrimental impacts on organizations and employees from overlapping C-Suite roles, departments, and functions. Lack of clarity in responsibilities and decision-making authority are causing alarming levels of frustration and ha ...
11:30am12:00pm

Social commerce trends and predictions

11:30am12:00pm
Palos Verdes Ballroom
In the near-term future, social commerce envisions the seamless integration of shopping within social media platforms, employing advanced AI for personalized recommendations and interactive experiences. Social commerce is evolving into a dynamic spac ...
Poonam Goyal

Poonam Goyal

Sr Ecommerce & Retail Analyst
Bloomberg Intelligence
1:00pm1:30pm

Balancing innovation and ethics: Navigating responsible AI in retail

1:00pm1:30pm
Palos Verdes Ballroom
Retail is undergoing a transformative shift driven by AI and Data. In this session we will review how ethical AI lays the foundation for successfully navigating this shift, and juxtapose that with our predictions for the coming holiday season.
Kathy Baxter

Kathy Baxter

Principal Architect, Ethical AI Practice
Salesforce
1:30pm2:00pm

Retail revolution: Enhancing customer experiences through digital channel optimization

1:30pm2:00pm
Palos Verdes Ballroom
In today's competitive retail environment, optimizing digital channels is crucial for growth and customer retention. This panel will bring together retailers and retail experts to discuss the latest trends and effective strategies in digital channel ...