The evolution of customer engagement with GenAI

Artificial Intelligence (AI) is reshaping retailers’ relationships with their customers, delivering personalized experiences at scale and driving growth. Deepen your understanding of the role of GenAI across the customer engagement lifecycle and its impact on how future customer experiences will be designed, delivered, and scaled. Hear real-world perspectives and practical tips from digital and tech thought leaders at Fabletics, Victoria’s Secret and Domino’s.