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CEO Track

The CEO Playbook for the Agentic Retail Enterprise

Despite aggressive investments in AI, many CEOs are discovering that the biggest obstacles aren’t technical – they’re organizational. As agentic technology approaches shape new efficiencies and growth opportunities, the traditional boundaries between organizational departments are rapidly dissolving. At the same time, the capabilities required across the enterprise are evolving, demanding greater AI fluency, data literacy, and new models of cross-functional leadership. Without clear ownership and an intentional redesign of teams and decision rights, AI initiatives risk slowing down, or worse, creating new organizational friction. In her presentation, Dr. Janet Sherlock, Founder & CEO of Org.Works, will share a framework for how CEOs can structure their organizations to unlock AI’s full potential, along with new research on how leadership teams and operating models must evolve in the era of Agentic Commerce. Dr. Sherlock brings a wealth of board and executive experience, supported by academic research in organizational design.

Dr. Janet Sherlock
Dr. Janet Sherlock

Chief Executive Officer and Organizational Strategist

Org.Works

The CEO Playbook for the Agentic Retail Enterprise | NRF Nexus 2026