Featured Session

Monday
July 10
5:00 pm5:45 pm
American Express Theatre, Palos Verdes Ballroom
NRF Nexus 2023’s Opening Keynote features a lively fireside chat with noted technology and digital provocateur, Kara Swisher, moderated by Publicis Chief Commerce Officer and NRF Digital Council member Jason “Retailgeek” Goldberg. A co-founder of Recode and maverick podcast host, Kara will share her thoughts on how emerging technologies, innovations, and current economic headwinds are posed to impact retail’s future.
Tuesday
July 11
8:30 am9:15 am
American Express Theatre, Palos Verdes Ballroom
Allison Peterson, EVP and Chief Customer Officer at Best Buy, will explore the evolution of the consumer and how Best Buy has adapted to meet changing expectations. Allison emphasizes the importance of leveraging customer data to create personalized experiences that meet customers' unique needs and preferences. She will discuss how technological advancements and changing consumer behaviors have impacted the retail industry, and how Best Buy has responded to these changes by transforming its customer experience strategy.
Tuesday
July 11
9:15 am9:45 am
American Express Theatre, Palos Verdes Ballroom
PacSun sells the laid-back California lifestyle both established and rising generations revere. And, creating a 360-degree view of the customer allows the specialty fashion retailer to pinpoint customers’ buying patterns to determine customer lifetime value (CLV) using machine learning (ML). In this session, PacSun CIO Shirley Gao will share insights on the retailer’s CLV strategy and how it helps increase revenue, enhance customer loyalty, and improve profitability.
Tuesday
July 11
10:30 am11:00 am
American Express Theatre, Palos Verdes Ballroom

Next generation artificial intelligence (AI) and machine learning (ML) algorithms will drive competitive advantage for retailers, which as an industry drives more than 4000 exabytes of data annually increasing by 3.5X in the next four years. This requires building intelligence into supporting systems to harness in real time the enormous data set tied to decision making and retail operations. From seasonal merchandise planning to in-store fraud detection, organizations computing with AI applications will hold the cards.

Tuesday
July 11
12:45 pm1:15 pm
American Express Theatre, Palos Verdes Ballroom
From understanding customer behavior and preferences to optimizing inventory management and supply chain logistics, data analytics is a game-changer for retailers looking to stay competitive in an increasingly crowded market. Join this panel discussion with ULTA Beauty CDO, Prama Bhatt, LePrix Co-founder and CMO, Emily Erkel, and Domino’s CDO, Christopher “CTM” Thomas Moore, who will share case study examples, best practices, and insights into how data analytics can be leveraged to improve decision-making, enhance customer experiences, and drive growth in retail.
Tuesday
July 11
1:15 pm1:45 pm
American Express Theatre, Palos Verdes Ballroom

The recent macroeconomic and pandemic era challenges have brought about significant changes in the role of the retail industry's CIO. With the sudden shift toward online shopping and remote work, CIOs have had to quickly adapt and implement new technologies to support these changes. In addition to their traditional responsibilities, CIOs have also taken on a more prominent role in driving digital transformation and innovation within the organization.

Tuesday
July 11
3:15 pm3:45 pm
American Express Theatre, Palos Verdes Ballroom
Over 90 percent of visitors on any digital property are anonymous, and yet over 70 percent of consumers expect personalized experiences from brands. How can retailers understand anonymous visitors in real-time? What does personalization mean in a privacy-forward world? How can retailers leverage AI and other new methods to engage and convert anonymous visitors in real-time? This session will explore how leading brands unlock new revenue and explore why the future of consumer engagement hinges on anonymous users to accelerate your ecommerce growth.
Tuesday
July 11
3:45 pm4:15 pm
American Express Theatre, Palos Verdes Ballroom

The retail industry has undergone significant changes in recent years, with the rise of e-commerce, mobile commerce, and social commerce disrupting traditional retail models. In this session, Publicis Chief Commerce Officer, Jason “Retail Geek” Goldberg, will provide an overview of the current state of commerce in retail, including trends, challenges, and opportunities.

Wednesday
July 12
8:30 am9:00 am
American Express Theatre, Palos Verdes Ballroom
Retailers face mounting challenges by global disruptions. Noted trends expert and CEO of GDR, Kate Ancketill will explore big-picture impacts from the three C’s of disruption: Covid, Conflict and Climate change. As we enter a new era of increasingly finite resources, Kate explores and contextualizes what’s coming with thought-provoking insights to help prioritize retailers’ mid-term strategies and adapt in response to disruption.
Wednesday
July 12
9:00 am9:30 am
American Express Theatre, Palos Verdes Ballroom

At the core of Sam’s Club is its member obsessed culture. Its best-in-class warehouse membership model is changing the game when it comes to convenience for its associates, members, and advertisers. When Sam’s Club started its transformation journey, innovation was a key factor in future proofing the business. Throughout this time, Sam’s Club has seen tremendous growth. In this engaging session, Chief Product Officer Tim Simmons and Chief Technology Officer Vinod Bidarkoppa will discuss Sam’s Club’s innovation journey, where it’s been and where it’s going.

Wednesday
July 12
9:30 am10:00 am
American Express Theatre, Palos Verdes Ballroom
Join Stitch Fix CTO Sachin Dhawan as he shares how Stitch Fix is using generative AI to increase personalization for its clients. During this session, attendees will learn how Stitch Fix is utilizing Chat GPT-3 alongside human expertise in its business, such as personalizing client CRM emails and producing item style descriptions, and how their rich data feedback loop gives them an edge over traditional retailers when it comes to capitalizing on new generative AI-driven advances.
Wednesday
July 12
10:30 am11:00 am
American Express Theatre, Palos Verdes Ballroom
The digital store is adidas’ fastest-growing sales channel, generating double-digit growth rates annually. In 2017, adidas set an ambitious goal to quadruple their online sales from €1 billion to €4 billion by 2020. To do this, the company made a pivotal strategic decision to rebuild its digital presence and implement a culture of continuous discovery across its org. Fast forward to today, adidas is embracing a truly omnichannel and increasingly personalized approach to driving customer engagement.
Wednesday
July 12
1:15 pm1:45 pm
American Express Theatre, Palos Verdes Ballroom
The retail threat landscape has amplified with spikes in web and account take over attacks, customer loyalty fraud, skimmers at self-checkouts, IOT vulnerabilities found in the supply chain, and the ever-present customer and employee susceptibility to attacks.  It's critical for retailers to secure all aspects of the digital business with an end-to-end cybersecurity strategy that provides visibility and granular access controls.
Wednesday
July 12
2:15 pm3:00 pm
American Express Theatre, Palos Verdes Ballroom

This conference session will explore the challenges and opportunities of creating an effective omnichannel strategy for retailers. The session will focus on the infrastructure and resources needed to deliver a seamless customer experience across online, mobile, and in-store channels. Topics will include inventory management, technology integration, and staffing considerations. Speakers will share insights and best practices for building an effective omnichannel infrastructure, as well as experiences with the latest tools and technologies for managing and optimizing omnichannel operations.

Wednesday
July 12
3:00 pm3:30 pm
American Express Theatre, Palos Verdes Ballroom

The past few years has seen a trend to focus on big data and to believe it can provide everything needed to understand the customer. While big data has its place and value, it is only one piece of the puzzle. Another key yet barely tapped piece of the puzzle is the human side of data and business. Focusing on individual customers and what they care about, desire and value helps move companies from a product-centric approach to be more customer-centric.