Featured Session

Monday
July 10
5:00 pm–5:45 pm
American Express Theatre, Palos Verdes Ballroom

Opening Keynote: Impacts of emerging technologies and innovation on retail - A candid conversation with tech provocateur Kara Swisher

NRF Nexus 2023’s Opening Keynote features a lively fireside chat with noted technology and digital provocateur, Kara Swisher, moderated by Publicis Chief Commerce Officer and NRF Digital Council member Jason “Retailgeek” Goldberg. A co-founder of Recode and maverick podcast host, Kara will share her thoughts on how emerging technologies, innovations, and current economic headwinds are posed to impact retail’s future.
Tuesday
July 11
8:30 am–9:15 am
American Express Theatre, Palos Verdes Ballroom

The evolution of the consumer with Best Buy Chief Marketing Officer Jennie Weber

Jennie Weber, Chief Marketing Officer at Best Buy, will explore the evolution of the consumer and how Best Buy has adapted to meet changing expectations. Jennie emphasizes the importance of leveraging customer data to create personalized experiences that meet customers' unique needs and preferences. She will discuss how technological advancements and changing consumer behaviors have impacted the retail industry, and how Best Buy has responded to these changes by transforming its customer experience strategy.
Tuesday
July 11
9:15 am–9:45 am
American Express Theatre, Palos Verdes Ballroom

Maximizing customer lifetime value: Strategies and best practices from Pacsun

PacSun sells the laid-back California lifestyle both established and rising generations revere. And, creating a 360-degree view of the customer allows the specialty fashion retailer to pinpoint customers’ buying patterns to determine customer lifetime value (CLV) using machine learning (ML). In this session, PacSun CIO Shirley Gao will share insights on the retailer’s CLV strategy and how it helps increase revenue, enhance customer loyalty, and improve profitability.
Tuesday
July 11
12:45 pm–1:15 pm
American Express Theatre, Palos Verdes Ballroom

Revolutionizing retail with data analytics - Insights from ULTA Beauty, LePrix and Domino’s

From understanding customer behavior and preferences to optimizing inventory management and supply chain logistics, data analytics is a game-changer for retailers looking to stay competitive in an increasingly crowded market. Join this panel discussion with ULTA Beauty CDO, Prama Bhatt, LePrix Co-founder and CMO, Emily Erkel, and Domino’s CDO, Christopher “CTM” Thomas Moore, who will share case study examples, best practices, and insights into how data analytics can be leveraged to improve decision-making, enhance customer experiences, and drive growth in retail.
Tuesday
July 11
1:15 pm–1:45 pm
American Express Theatre, Palos Verdes Ballroom

Leadership challenges and opportunities facing retail technology leaders

The recent macroeconomic and pandemic era challenges have brought about significant changes in the role of the retail industry's technology leaders. With the lingering challenges of the sudden shift toward online shopping and remote work, technology leadership has had to quickly adapt and implement new technologies to support these changes. In addition to their traditional responsibilities, CIOs have also taken on a more prominent role in driving digital transformation and innovation within the organization.
Wednesday
July 12
8:30 am–9:00 am
American Express Theatre, Palos Verdes Ballroom

Retail’s global disruptors and how to mitigate their impact on the business

Retailers face mounting challenges by global disruptions. Noted trends expert and CEO of GDR, Kate Ancketill will explore big-picture impacts from the three C’s of disruption: Covid, Conflict and Climate change. As we enter a new era of increasingly finite resources, Kate explores and contextualizes what’s coming with thought-provoking insights to help prioritize retailers’ mid-term strategies and adapt in response to disruption.
Wednesday
July 12
9:00 am–9:30 am
American Express Theatre, Palos Verdes Ballroom

What is the future of convenience through innovation? It looks a lot like Sam’s Club

At the core of Sam’s Club is its member obsessed culture. Its best-in-class warehouse membership model is changing the game when it comes to convenience for its associates, members, and advertisers. When Sam’s Club started its transformation journey, innovation was a key factor in future proofing the business. Throughout this time, Sam’s Club has seen tremendous growth. In this engaging session, Chief Product Officer Tim Simmons and Chief Technology Officer Vinod Bidarkoppa will discuss Sam’s Club’s innovation journey, where it’s been and where it’s going.

Wednesday
July 12
9:30 am–10:00 am
American Express Theatre, Palos Verdes Ballroom

Generative AI in retail: Stitch Fix’s expert-in-the-loop approach with CTO Sachin Dhawan

Join Stitch Fix CTO Sachin Dhawan as he shares how Stitch Fix is using generative AI to increase personalization for its clients. During this session, attendees will learn how Stitch Fix is utilizing Chat GPT-3 alongside human expertise in its business, such as personalizing client CRM emails and producing item style descriptions, and how their rich data feedback loop gives them an edge over traditional retailers when it comes to capitalizing on new generative AI-driven advances.
Wednesday
July 12
10:30 am–11:00 am
American Express Theatre, Palos Verdes Ballroom

The (very near) future of retail: Embracing omnichannel, personalization and continuous innovation

As digital spaces continue to evolve, the future of retail lies in an organization's ability to redefine and rebuild its digital presence and implement a culture of continuous discovery. This session will shed light on the process of transforming digital experiences by embracing a truly omnichannel approach to meet ever-changing consumer expectations and how retailers can stay ahead by prioritizing and investing in ongoing innovation.
Wednesday
July 12
1:15 pm–1:45 pm
American Express Theatre, Palos Verdes Ballroom

How cybersecurity fuels retail transformation

The retail threat landscape has amplified with spikes in web and account take over attacks, customer loyalty fraud, skimmers at self-checkouts, IOT vulnerabilities found in the supply chain, and the ever-present customer and employee susceptibility to attacks.  It's critical for retailers to secure all aspects of the digital business with an end-to-end cybersecurity strategy that provides visibility and granular access controls.
Wednesday
July 12
2:15 pm–3:00 pm
American Express Theatre, Palos Verdes Ballroom

Building out omnichannel infrastructure and internal resources

This conference session will explore the challenges and opportunities of creating an effective omnichannel strategy for retailers. The session will focus on the infrastructure and resources needed to deliver a seamless customer experience across online, mobile, and in-store channels. Topics will include inventory management, technology integration, and staffing considerations. Speakers will share insights and best practices for building an effective omnichannel infrastructure, as well as experiences with the latest tools and technologies for managing and optimizing omnichannel operations.