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The Retail Report

Trends and insights shaping the industry.

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Ayden logo
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The State of Conversational Commerce in 2022

This report contains survey responses from more than 5,000 US consumers, shedding light on how they shop, which brands they’re loyal to, when they prefer to go in-store, and more.

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Attentive logo
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Leading Through an Age of Discontinuity

Over the next decade, businesses will experience several major discontinuities that will likely reframe leaders’ perspectives and inform actions that sustain growth and shape a better future in the years ahead. Now is the time to act boldly.

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Retail Pricing is Broken

With this fast-changing environment, retailers must rethink their business processes to keep up. Understand what’s driving the changes in retail pricing, and how to succeed in 2022.

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What Downtime Really Means for Your Retail Business

Over one-third of enterprise organizations indicate that a single hour of downtime can cost their firms between $1 million and more than $5 million, exclusive of any legal fees, fines, or penalties.

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Digital Maturity Index

As digital becomes the front door to the retail experience, retailers saddled with legacy processes and technology will struggle to sustain competitive advantage.

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Genesys logo
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Your Platform to Perform

As social commerce evolves, platforms are focusing on Direct-In-Platform (DIP) shopping, and retailers should be following suit.

The future of ecommerce marketing is in the hands of those who connect the dots and master algorithms.

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The Modern Age of CX Messaging

The way we communicate with brands is changing. Find out what the data reveals, and how to prepare for conversations of the future.

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Building the Business Case for an Online Marketplace

Gain a better understanding the marketplace business model and the critical elements to consider while building a business case.

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Building Your Geofencing Business Case

Engaging your audience at just the right place and time has always been key to strong customer relationships.

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Radar logo
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How a Product Experience Page (PXP) will elevate your ecomm

The PXP is a next-level landing page that gives consumers an experience that’s totally tailored to their own journey.

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Future of Retail Report

Though much attention has been given to the rapid acceleration of ecommerce driven by the pandemic, consumers are still vacillating between digital and real-world shopping.

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The Trade Desk logo
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Redefining Personalization

The answer lies in contextualization. By leveraging customers’ and site visitors’ in-the-moment context, retailers can ensure that every engagement is relevant, timely, and helpful, always elevating their satisfaction and creating seamlessly differentiated experiences.

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