Karissa Price, Ph.D.

Karissa Price is Chief Customer Officer at Dragonfruit AI, where she leads global customer strategy, driving measurable outcomes across retail, asset protection, and store operations. With deep expertise in scaling enterprise programs, Karissa partners with leading brands to turn existing camera infrastructure into real-time, actionable intelligence that improves conversion, reduces loss, and optimizes labor deployment.

Prior to Dragonfruit, Karissa was a senior leader at Walmart, where she helped drive growth across food, consumables, and health & wellness within a Fortune 1 environment—building a strong foundation in high-volume retail operations and customer-centric execution. She brings a unique ability to bridge strategy and frontline execution, ensuring technology delivers tangible impact at the store level.

At Dragonfruit, Karissa has been instrumental in helping retailers move beyond static dashboards to real-time decisioning—enabling teams to act instantly on insights like queue congestion, staffing gaps, and operational risks. Her work focuses on delivering scalable, enterprise-grade solutions that maximize ROI while minimizing complexity and cost.

A recognized voice in retail innovation, Karissa speaks on the future of AI in physical stores, the shift from systems of record to systems of action, and how retailers can unlock productivity gains without increasing headcount.