Joe Park is the Chief Digital & Technology Officer for Yum! Brands. He oversees the global technology strategy, partnering with KFC, Pizza Hut, Taco Bell, and Habit Burger & Grill to provide a best-in-class digital experience for customers and teams while ensuring strong franchisee economics. Park is also the President of Byte by Yum!, a suite of proprietary Software as a Service, AI-driven products that enhance operations, empower teams, and delight customers. Previously, Park served as Chief Digital & Technology Officer for Pizza Hut Global, leading omnichannel customer experiences, e-commerce, and restaurant technologies across 19,000+ restaurants in 100+ countries. He spearheaded the rollout of Dragontail’s AI-based food preparation optimization and HutBot, Pizza Hut’s “coach-in-your-pocket” app, deployed in thousands of restaurants. Park joined Yum! in 2020 as its first Chief Innovation Officer, developing emerging technologies, including AI and automation, to streamline kitchen operations and enhance team and customer experiences. Before Yum!, Park held executive roles at Walmart and GE. At Walmart, he was VP of Associate Digital Experience and Enterprise Architecture, modernizing platforms, digitizing processes, and transforming workforce technology. Park holds a Bachelor of Science from Rensselaer Polytechnic Institute and an MBA from Northwestern’s Kellogg School of Management.
Wednesday Jul 16
11:15am - 11:45am
Yum! Brands is revolutionizing restaurant technology with Byte by Yum!, its AI-driven platform designed to streamline operations, enhance customer experiences, and empower teams across Taco Bell, KFC, Pizza Hut, and Habit Burger & Grill. This next-generation system integrates online ordering, point of sale, kitchen optimization, and inventory and labor management, helping franchisees operate more efficiently and enabling easy operations for Team Members.
Join Joe Park, Yum! Brands’ Chief Digital and Technology Officer & President of Byte by Yum!, and Dane Mathews, Taco Bell’s Chief Digital & Technology Officer, as they discuss how Byte by Yum! accelerates digital innovation, improves pricing agility, enhances order accuracy, and boosts team satisfaction. Learn how Taco Bell uses these tools for seamless customer experiences and rapid service, leveraging AI-driven insights for digital transactions, delivery, forecasting, and real-time decision-making globally.
