Bridget Johns

Bridget Johns is a retail technology executive with 25+ years of experience spanning frontline retail operations, enterprise technology, and AI-driven growth strategy. She leads Retail & Hospitality GTM for the Americas at ServiceNow, helping brands unify operations, customer experience, and employee experience through AI-powered orchestration.

Earlier in her career, Bridget held retail leadership roles at Tiffany & Co., Lancôme, and across the Ralph Lauren ecosystem, giving her a deep operator’s perspective. She also founded an AI startup and helped scale RetailNext into a global retail analytics leader.