Transforming the guest and team member experience through technology

Wednesday
July 27
9:15 am10:00 am
American Express Theatre

The last two years presented what seemed like insurmountable challenges for most teams and industry sectors. Buffalo Wild Wings' President, Lyle Tick and Inspire Brands' Chief Information Officer Raghu Sagi had to move quickly to develop and deploy next-gen technology to improve the guest and team member experience. The result? A brand that outperformed competitors through resilience, collaboration, and digital innovation, leading to record topline business performance. Hear from these two leaders as they recount the challenges they faced, how they identified opportunities to improve through cross-functional innovation, and where they think Inspire Brands and the restaurant industry will go in the future when it comes to the technology transformation in the restaurant industry.

Mary Martin

Mary Martin

Managing Director & Partner
Boston Consulting Group