AI leadership and strategies in retail

The rapid advancements in AI technology over the past two years are leading to growth in potential AI use cases for retailers, supporting a variety of business functions. These new capabilities create tremendous opportunities to improve customer engagement and operational efficiency, but also can lead to new risks, creating the need for consistent company-wide governance. In this session, AI leaders from retail companies will discuss what they have done to set strategic priorities and develop governance for AI applications in their companies, and where they expect to focus their AI strategies in the next 1-2 years.