Tuesday
July 16
10:30 am–11:00 am
The evolution of customer engagement with GenAI
Artificial Intelligence (AI) is reshaping retailers’ relationships with their customers, delivering personalized experiences at scale and driving growth. Deepen your understanding of the role of GenAI across the customer engagement lifecycle and its impact on how future customer experiences will be designed, delivered, and scaled. Hear real-world perspectives and practical tips from leading retailers Fabletics, Victoria Secret and others.
Meera Bhatia
COO
Fabletics
Brian Seewald
EVP Digital
Victoria's Secret & Co.