The recent macroeconomic and pandemic era challenges have brought about significant changes in the role of the retail industry's CIO. With the sudden shift toward online shopping and remote work, CIOs have had to quickly adapt and implement new technologies to support these changes. In addition to their traditional responsibilities, CIOs have also taken on a more prominent role in driving digital transformation and innovation within the organization. And, they have had to navigate new challenges such as ensuring data security with a remote workforce and managing the increased demand for online shopping platforms. As a result, CIOs have become critical players in the retail industry's response to turbulent business environments, working to keep their organizations operational and serving customers in new and innovative ways.
Karen Etzkorn
